Welcome to Oragno Foods. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. General Information
Oragno Foods is engaged in offering organic and healthy food products including millet flour, atta, grains, and related products through its website and associated platforms.
By using this website, you confirm that you are at least 18 years of age or are using the platform under parental supervision.
2. Products & Availability
All products displayed on the website are subject to availability.
We reserve the right to:
- Modify or discontinue products without prior notice
- Change pricing at any time
- Limit quantities purchased per order
Product images shown on the website are for representation purposes only. Actual packaging or appearance may vary slightly.
3. Pricing & Payments
All prices mentioned on the website are in Indian Rupees (INR).
We accept payments through secure online payment gateways. By making a payment, you confirm that:
- The payment details provided are accurate
- You are authorized to use the payment method
Oragno Foods shall not be responsible for transaction failures caused by banking systems or third-party payment gateways.
4. Shipping & Delivery
We aim to process and dispatch orders within the estimated timelines mentioned on the website.
Delivery timelines may vary depending on:
- Customer location
- Courier partner availability
- Public holidays or unforeseen circumstances
Oragno Foods will not be liable for delays caused by logistics providers or events beyond our control.
5. Cancellation Policy
Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation requests may not be accepted.
To request cancellation, customers may contact our support team through the contact details available on the website.
6. Returns & Refunds
Due to the nature of food products, returns may only be accepted in cases where:
- The product delivered is damaged
- The wrong product has been delivered
- The product is expired at the time of delivery
Customers must report such issues within 24–48 hours of delivery with proper images and order details.
Approved refunds will be processed within a reasonable timeframe through the original payment method.
7. Health & Nutritional Information
The information provided on the website regarding nutrition, health benefits, or ingredients is for general informational purposes only.
Oragno Foods does not provide medical advice. Customers are advised to consult healthcare professionals before making dietary changes, especially if they have allergies or medical conditions.
8. Intellectual Property
All website content including:
- Logos
- Product images
- Graphics
- Text
- Branding elements
are the intellectual property of Oragno Foods and may not be copied, reproduced, or distributed without written permission.
9. User Conduct
Users agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to systems
- Upload harmful or malicious content
- Misuse website content or services
Oragno Foods reserves the right to terminate access for violations of these terms.
10. Third-Party Links
The website may contain links to third-party websites for customer convenience.
Oragno Foods is not responsible for:
- Third-party content
- Privacy policies
- Services or transactions conducted on external websites
11. Limitation of Liability
Oragno Foods shall not be held liable for:
- Indirect or consequential damages
- Loss of data or profits
- Delays or interruptions in website access
- Allergic reactions caused due to undisclosed customer sensitivities
Customers are advised to carefully read ingredient details before consumption.
12. Privacy
Customer information collected through the website shall be handled in accordance with our Privacy Policy.
By using the website, you consent to the collection and use of information as described therein.
13. Changes to Terms
Oragno Foods reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website after updates constitutes acceptance of the revised terms.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising shall be subject to the jurisdiction of the competent courts of Indore, Madhya Pradesh.
15. Contact Information
For any questions regarding these Terms & Conditions, customers may contact:
Oragno Foods
Website: Oragno Foods
Email: info@oragnofoods.com
Phone: +91 8878803518